Privacy Policy

1. INTRODUCTION

We take your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint. It applies to any MEEDIA Limited application, website, tool or service (our ‘Services’).

2. WHO WE ARE

MEEDIA Limited collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the EU (including in the UK) and we are responsible as ‘controller’ of that information for the purposes of those laws.

3. INFORMATION WE MAY COLLECT FROM YOU

When you visit our Site, do business with us or register for our Services we may collect and process personal information about you. Some of this data is necessary in order for us to contract with you, for example as a way to identify you. Other personal information provided by you is voluntary but may be necessary in order to use our Services. Information we collect:

  • Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address, phone number, date of birth/age, gender, financial and credit card information, personal description, photographs, relationship information and other preferences that you state in relation to our Services;

  • Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:

    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;

  • Information we receive from other sources. We may receive information about you if you use any other websites we operate or other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

4. COOKIES

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

5. HOW WE USE YOUR INFORMATION

We use information held about you in the following ways:

  • customer administration;

  • to meet legal obligations;

  • to provide Services to our customers;

  • to improve products/services/processes;

  • to improve the safety and security of our Site; and

  • to increase business (e.g. direct marketing and personalised advertising).

6. WHO WE SHARE YOUR INFORMATION WITH

We routinely share elements of your information with the following selected third parties for the purposes set out below:

  • Mangopay: to provide secure payment services for transactions completed via our Site;

  • Instabug: to provide in-app feedback and bug reporting for our mobile app;

  • Mail Chimp: to provide online marketing automation solutions

  • SendGrid: to provide an email marketing monitoring platform

  • Facebook Analytics: to assist us in the improvement and optimisation of our Site

  • Google Analytics: to assist us in the improvement and optimisation of our Site

  • Firebase: (part of Google Group) to assist us in the improvement and optimisation of our app

  • Zen Desk: to provide technical support functions

  • Intercom: to provide technical support functions

  • Slack: project management tool

  • Trello: project management tool

We may share information with advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We will not disclose information about identifiable individuals to advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We will share personal information with law enforcement or other authorities if required by applicable law.

We may share your personal information with credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

  • if we or substantially all of our assets are acquired by a third party, personal data held by us about our customers may be one of the transferred assets; or

  • in order to enforce or apply our Terms of Service or to protect the rights, property, security or safety of us, our customers, or others.

7. HOW WE STORE YOUR PERSONAL DATA

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

8. HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT

We keep your personal information for as long as necessary in providing the Services you have requested via the Site or as required to comply with our legal obligations, enforce our Terms and Conditions.

9. REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION

We are permitted to collect your personal information where you consent to us doing so, for performance of the Services and for the other legitimate business interests of marketing our goods to customers and subscribers to increase revenue and ensuring our Services operate securely and lawfully for customers and users generally. Please note we will only ever use your email address (and no other category of your personal information) for marketing purposes and you will be given the opportunity to opt-out easily at the bottom of every email you receive from us.

10. TRANSFER OF YOUR INFORMATION OUTSIDE OF THE EEA

We normally store data only within the European Economic Area (“EEA”). If one of our service providers (such as our online marketing automation service provider) needs to transfer it outside of the EEA or is located outside of the EEA then we will take steps to ensure adequate privacy protection in line with UK data protection law, is in place. For example, US organisations who are certified under the EU-US Privacy Shield Framework) or contractual safeguards.

11. YOUR RIGHTS

Under the General Data Protection Regulation you have a number of important rights free of charge.
In summary, those include rights to:

  • fair processing of information and transparency over how we use your use
    personal information

  • access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the deletion of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

  • claim compensation for damages caused by our breach of any data protection laws

If you would like further information on each of those rights, including the circumstances in which they apply, please see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us,

  • let us have enough information to identify you (e.g. account number, user name, registration details),

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

  • let us know the information to which your request relates.

To unsubscribe from any email correspondence you can also click on the ‘unsubscribe’ button at the bottom of every email we send to you.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

12. HOW TO CONTACT US

You can contact us at MEEDIA Limited, 195 Hercules Road, London SE1 7LD, United Kingdom, +44 (0)20 7202 2277 or contact@meedia.com.

13. HOW TO COMPLAIN

We hope that we are always able to resolve any issues or concerns that you may have about the use of your personal information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority in particular in the EU or EEA state where you work, live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: +44 (0) 303 123 1113.

14. CHANGES TO THIS POLICY

This privacy policy was updated on 22nd August 2019. We may change this privacy policy from time to time and when we do we will let you know by email.